Privacy Policy

Last updated: 2026.

VIP Boarding & Daycare ("we," "us," or "our") respects your privacy. This policy explains what information we collect and how we use it when you contact us, visit our facility at 5601 Heindon Rd, Arcata, CA 95521, or use our website.

Information we collect

We collect information you provide directly to us, such as your name, phone number, email address, and mailing address; your pet's details, including breed, age, medical and vaccination records, feeding and medication instructions, and behavioral notes; and your emergency contact and veterinarian information. If you call us, we may keep notes about your requests to serve you better.

How we use your information

We use your information to provide and manage boarding, daycare, and grooming services; to care for your pet and respond to emergencies; to schedule reservations and process payments; to contact you about your pet or your account; and, if you opt in, to send occasional updates or promotions. We do not sell your personal information.

We share information only as needed to run our business — for example, with your veterinarian or an emergency animal hospital when your pet needs care, with payment processors to complete transactions, or when required by law. We require these parties to handle your information responsibly.

Cookies & website analytics

Our website may use cookies or similar technologies to help the site function and to understand how visitors use it. The embedded map on our Contact page is provided by Google and is subject to Google's own privacy policy. You can control cookies through your browser settings.

Data security & retention

We take reasonable measures to protect your information from loss, misuse, and unauthorized access. We keep records only as long as needed to provide our services, comply with legal obligations, and resolve disputes.

Your choices & rights

You may request access to, correction of, or deletion of the personal information we hold about you, and you may opt out of promotional messages at any time. Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA). To make a request, contact us using the details below.

Contact us

If you have questions about this Privacy Policy or your information, call 707-822-5143 or email info@vipboardingdaycare.com.

Please note: This page is provided as a general template and is not legal advice. We recommend having your final privacy policy reviewed by a qualified attorney to ensure it meets all applicable requirements.